Frequently Asked Questions (FAQ) – Enishishop

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

1. What types of matcha do you offer?

We offer two exclusive types of premium Japanese matcha:

• Kyo Ceremonial Organic – certified organic matcha with a strong, vibrant flavor, ideal for daily use and matcha lattes.

• Uji Ceremonial First Harvest – a delicate, smooth ceremonial-grade matcha from Uji (Kyoto), made from the first spring harvest for maximum freshness and nutrients.

2. What is the difference between your two matcha types?

Kyo Ceremonial Organic has a bold taste and is certified organic – great for both traditional matcha and lattes. Uji Ceremonial First Harvest is smoother, more refined, and harvested in early spring – perfect for pure ceremonial preparation.

3. How do I prepare matcha tea?

Use 1–2 grams of matcha powder per serving. Add hot water (70–80°C / 158–176°F) and whisk in a zigzag motion with a bamboo whisk (chasen) until frothy. For a matcha latte, add warm milk or plant-based milk.

4. Is your matcha organic?

The Kyo Ceremonial Organic is fully organic certified. The Uji Ceremonial First Harvest is naturally grown without pesticides but does not carry a formal certification.

5. How should I store matcha?

Keep matcha in an airtight container in a cool, dry place away from sunlight. For best freshness, consume within 30 days after opening.

6. When will my order be shipped?

Orders placed before 3:00 PM CET on business days are usually shipped the same day via PostNL or DHL.

7. Can I return my order?

Yes, unopened products can be returned within 14 days of delivery. See our full policy on the Shipping & Returns page.

8. Can I pick up my order in person?

Yes, local pick-up is available by appointment. Please email us at info@enishishop.com to schedule a time.

To add a new FAQ follow these steps:

1. Manage FAQs from your site dashboard or in the Editor

2. Add a new question & answer

3. Assign your FAQ to a category

4. Save and publish.

You can always come back and edit your FAQs.