Frequently Asked Questions (FAQ) – Enishishop

1. What types of matcha do you offer? We offer two exclusive types of premium Japanese matcha: Kyo Ceremonial Organic – certified organic matcha with a strong, vibrant flavor, ideal for daily use and matcha lattes. Uji Ceremonial First Harvest – a delicate, smooth ceremonial-grade matcha from Uji (Kyoto), made from the first spring harvest for maximum freshness and nutrients. 2. What is the difference between your two matcha types? Kyo Ceremonial Organic has a bold taste and is certified organic – great for both traditional matcha and lattes. Uji Ceremonial First Harvest is smoother, more refined, and harvested in early spring – perfect for pure ceremonial preparation. 3. How do I prepare matcha tea? Use 1–2 grams of matcha powder per serving. Add hot water (70–80°C / 158–176°F) and whisk in a zigzag motion with a bamboo whisk (chasen) until frothy. For a matcha latte, add warm milk or plant-based milk. 4. Is your matcha organic? The Kyo Ceremonial Organic is fully organic certified. The Uji Ceremonial First Harvest is naturally grown without pesticides but does not carry a formal certification. 5. How should I store matcha? Keep matcha in an airtight container in a cool, dry place away from sunlight. For best freshness, consume within 30 days after opening. 6. When will my order be shipped? Orders placed before 3:00 PM CET on business days are usually shipped the same day via PostNL or DHL. 7. Can I return my order? Yes, unopened products can be returned within 14 days of delivery. See our full policy on the Shipping & Returns page. 8. Can I pick up my order in person? Yes, local pick-up is available by appointment. Please email us at info@enishishop.com to schedule a time.

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